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- Program/Project Sponsor: The manager that is responsible for obtaining financial resources for the project. The Project Sponsor acts as a vocal and visible champion, approves the project’s business goals and objectives, and solves business issues impeding the project.
- Business Lead: Operates as the day-to-day point of contact for the project. Business Leads are a primary resource of information, often make many of the day-to-day business decisions along the way, assist in defining business goals and objectives, and assist with acceptance and sign-off. Larger projects with an equal impact on several business areas (i.e. several departments within an agency) may have a Business Lead from each area.
- Technical Lead: The primary technical point person/contact for the project. It is his/her responsibility to understand the features and functionality available in the solution, as well as create and communicate a vision for how best to implement the solution to meet business requirements. He/she leads the development team. Working in partnership with the Project Manager to provide clear and timely communications on technical issues/topics is also critical to this role.
- IT Business Analyst: Responsible for eliciting and capturing business, functional, and technical requirements for the project. They also help to document current and future state.
- IT Project Manager: Responsible for ensuring that the project team completes the project. The Project Manager is responsible for communication, including status reporting, risk management, escalation of issues that cannot be resolved in the team, and, in general, making sure the project is delivered within budget, on schedule, and within scope.
- IT Portfolio Manager: Provides support to the agencies and departments in their portfolio, including helping groom and prioritize IT activities, tracking resource allocations across IT projects, guiding current and pipeline projects, and recovering troubled projects. She/he also supervises the day-to-day activities of the project managers and business analysts in their portfolio.