Mission & Vision

The Mission of the Agency of Digital Services is  to work together with our partners in state government to deliver simple and intuitive technology solutions that improve the lives of the citizens of Vermont. 

Our Vision is to make government services secure and easily accessible to all people doing business and interacting with the State of Vermont. 

Agency Guiding Principles

The following guiding principles are a set of established criteria developed by the ADS for use by all agencies committed to the establishment of sustainable technology solutions.

Transform our customer experience

  • Deliver measurable value to our partners in state government
  • Engage early and often
  • Be honest about the scope of our challenges
  • Work with agencies to understand their mission
  • Invest in Agency and project success

Innovate and Operate Effectively, Efficiently

  • Master the fundamentals to be the best
  • Balance the value of developing new capabilities with project risk & cost
  • Provide training and empower our employees

Invest in Our Technology

Continuous improvement requires continuous education
Reuse existing technology solutions before buying new, buy before build

Secure Vermont’s Data

Security is everyone’s responsibility
Data, not systems, is our most important asset

Develop Strategic Partnerships

Focus efforts on implementing applications used across the Enterprise as preferred to the development of similar or duplicative applications.  Utilize, leverage and consolidate application and servicing licenses where and when possible.  Collaborate with business groups to identify areas where disruptive technologies will impact the business.

Leverage Cloud Services

Aggressively support and drive the State of Vermont's Software as a Service First and Preferred Cloud services strategies. Where and when possible, technology services (applications, systems, and data) should virtualize resource allocation and leverage cloud computing. Services should abstract resource allocation and avoid the tight binding of its resources to owners of the service.

IT and Business Alignment

Information management decisions are to be made under the business alignment perspective to generate maximum benefits for Agencies and the State as a whole. IT must direct its processes towards the business goals of Agencies and the State. IT architecture must implement a complete IT vision that is focused on business. Application development priorities must be established by and for the entire state. Application components must be shared among all areas of the Agency and the State when capable.

Federated Support Model (FSM)

An operational framework designed to carry out the State’s IT strategy using a federated approach utilizing layers of system administrator roles and responsibilities with strong governance.  The Federated Support Model is designed for continuous improvement and flexibility as strategic initiatives evolve.  With clarity on roles and responsibilities, reporting structure, and standard policies and procedures, efficiencies will be maximized.  The Federated Support Model will be adapted to each new solution and training will be provided to each identified system administrator, specific to their role within the reporting structure of ADS.  ADS will develop the capacity to onboard new business units internally thereby reducing the resources needed to contract with external vendors.  Resources are required to execute pre-implementation planning activities at an enterprise level, which will include proof-of-concept projects.

Contact Information

Agency of Digital Services
133 State Street
Montpelier, VT 05633
(802) 828-4141

State Employee Customer Support
855-828-6620 toll free